Telephone: 01603 739 222
Data Protection Policy


Security and management of personal data
 
1.    Data security
 
1.1          Mr L Arnold is the Data Controller in the Company.
 
1.2          Because personal data is or may be held on many computers within the office, please use the password system laid down. Do not change any password or insert password access where previously there was none.
 
1.3          Sensitive personal data is kept on one computer in the company. That computer is kept in a room, which is locked at night. Access to the sensitive data is protected and is limited to 3 staff members. If is necessary to extract any such data for use by another staff member, the Data  Controller will follow the use and satisfy him / herself that the data has been deleted after use.
 
1.4          The company has a backup procedure for all data. Those involved in any element of it are reminded of the crucial importance of timely compliance with the procedures.    
 
 
2.    Sensitive personal data
 
The Act defines eight categories of sensitive personal data. These are:
 
2.1          The racial or ethnic origin of data subjects;
 
2.2          Their political opinions;
 
2.3          Their religious beliefs or other beliefs of a similar nature;
 
2.4          Whether they are a member of a trade union;
 
2.5          Their physical or mental health or condition;
 
2.6          Their sexual life;
 
2.7          The commission or alleged commission by them of any offence;
 
2.8          Any proceedings for any offence committed or alleged to have been committed by them, the disposal of such proceedings or the sentence of any court in such proceedings.
 
We do not collect sensitive personal data.
 

Here is a list of the information we collect, and why it is necessary to collect it:
 

3.    Customer and client information
 
This information is used:
 
3.1          To provide customers and clients with the services they have requested;
 
3.2          For billing and accounting purposes;
 
3.3          To enable us to answer their enquiries;
 
3.4          For verifying their identity for security purposes;
 
3.5          For marketing our services and products;
 
3.6          Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
 
 
4.    Domain names and e‑mail addresses
 
Are recognised by our servers and the pages visited are recorded. This information is used:
 
4.1          In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
 
4.2          To send out news about the services to which web site visitors have signed up;
 
4.3          To tell customers and clients about other of our services.
 
 
5.   Financial information, including credit card details
 
This information is used to obtain payment for goods and services ordered from us. We do not use it for any other purpose.  We do not store this information longer than is necessary to process a payment.  We are not responsible for such data once it has passed to our merchant service provider /bank.
 
 
6.    Business associates’ information
 
This is information given to us in the course of business.  This information is used:
 
6.1          To maintain our accounts and business records;
 
6.2          To enable us to answer enquiries;
 
6.3          To verify identities;
 
 
7.    Disclosure to Government
 
and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
 
 
8.    Information request
 
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Mulberry Silks
Unit 12 Ths Paddocks
Frettenham Road
Norwich
Norfolk
NR12 7LB

Phone: +44 (0)1603 739 222

Email: Info@MulberrySilks.co.uk